Privacy Policy
Verity Medical Practice
At Verity Medical Practice, we are committed to protecting your privacy and ensuring that your personal and health information is handled in a responsible, secure, and confidential manner.
This Privacy Policy explains how we collect, use, store, and disclose your personal information, and how you may access or correct that information.
Verity Medical Practice complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
Your Consent
By registering as a patient of Verity Medical Practice, you consent to our doctors, nurses and administrative staff collecting and using your personal information to provide you with appropriate healthcare services.
We only access the information necessary to perform our duties. If we need to use your personal information for purposes not directly related to your care, we will obtain your consent unless otherwise permitted or required by law.
Why We Collect Your Personal Information
We collect and use your personal information to:
- Provide safe and effective medical care
- Maintain accurate and up-to-date medical records
- Coordinate care with other healthcare providers
- Process Medicare and health fund claims
- Communicate with you regarding appointments and treatment
- Comply with legal and regulatory obligations
- Support practice administration, accreditation and quality improvement
What Information We Collect
Personal Details
We may collect the following personal information:
- Full name
- Date of birth
- Residential address
- Phone number and email address
- Emergency contact details
Health Information
To provide medical care, we collect relevant health information including:
- Medical history
- Current medications and allergies
- Immunisation records
- Family and social health history
- Test results and specialist reports
- Clinical notes and treatment plans
Administrative Information
For billing and administrative purposes, we may collect:
- Medicare number
- Individual healthcare identifiers
- Private health insurance details
- Department of Veterans’ Affairs information (if applicable)
Anonymous or Pseudonymous Care
Where it is lawful and practical, you may choose to remain anonymous or use a pseudonym.
However, in most healthcare situations it is not possible to provide safe and effective medical services without identifying information.
How We Collect Your Information
We may collect personal information in several ways, including:
- When you complete patient registration forms
- During medical consultations and treatments
- Through phone calls, emails or SMS communication
- Via online appointment booking systems
- Through secure electronic health systems such as My Health Record (where applicable)
We may also receive information from third parties, including:
- Specialists and allied health professionals
- Hospitals and diagnostic imaging providers
- Pathology services
- Your guardian or authorised representative
- Government agencies such as Medicare (where required)
Disclosure of Personal Information
Your personal information may be shared when necessary for your care or when legally required.
This may include disclosure to:
- Healthcare providers involved in your treatment
- Pathology laboratories and diagnostic imaging services
- Medicare or private health funds for billing purposes
- IT service providers who support our systems under strict confidentiality agreements
- Government authorities where required by law
We may also disclose information where necessary to prevent a serious threat to health or safety.
Verity Medical Practice will not disclose your personal information overseas without your consent unless permitted by law.
We do not use your personal information for marketing purposes without your express consent.
Data Storage and Security
We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.
Your information may be stored as:
- Secure electronic medical records
- Paper medical records
- Diagnostic images
- Clinical correspondence and referrals
Our systems are protected through:
- Secure medical software systems
- Password and access controls
- Staff confidentiality agreements
- Secure data backup and protection procedures
Accessing and Correcting Your Information
You have the right to request access to your personal or medical information and request corrections if the information is inaccurate or incomplete.
Requests for access should be made in writing to the practice.
Administrative fees may apply where permitted by law. We aim to respond to all requests within a reasonable timeframe.
Website Privacy
Our website may collect limited technical information such as cookies and website usage data to improve user experience and website performance.
Information submitted through contact forms or appointment requests will be handled securely and confidentially.
Our website may contain links to third-party websites. Verity Medical Practice is not responsible for the privacy practices of those external websites.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in legal requirements or practice procedures.
The most current version of this policy will always be available on the Verity Medical Practice website.
Contact Us
If you have any questions about this Privacy Policy or concerns about how your information is handled, please contact our practice directly.
Verity Medical Practice
Email: Click Here
Email 2: Click Here
Add: Unit 11, 100 Eastern Valley Way (CISAC) , Belconnen ACT 2617